- About Us
- Pet Care Information
- New Client Info
- Contact Us
New Client Info
We require 24 hours notice for appointment cancellations and 48 hours notice for surgery cancellations. Advance notice will allow us to fill the slot that we were holding for you. Because late cancellations do not give us adequate time to fill the slot, we do charge a fee. The late cancellation/no show fee for an appointment is $50 and the surgery late cancellation/no show fee is $100.
We do not have our own parking lot however street parking is available on Green and Center Street as well as many side streets such as St. John Street. Clients also have luck parking behind Bank of America or Bukhara Indian restaurant if they are ok walking a few blocks. Sometimes it can be challenging to find a street spot so we recommend allowing 10-15 minutes to look for a spot when planning your trip. Unfortunately the garage next to us is not ours and clients are at risk for being towed if they park there.
Public Transportation: We are located up the street from the Green Street station on the Orange Line. We are also accessible by bus, with the 41 and 39 bus lines within walking distance.
New client and Sick appointments are scheduled for 30 minutes, while well visits for existing clients are scheduled for 20 minutes. Appointment lengths do not include check-in and check-out time.